Privacy Policy | TechRepair Pro - Electrical Repair & Data Recovery

1. Introduction

Welcome

to TechRepair Pro ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any way.

By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

Request a quote or service through our website
Fill out a contact form or survey
Subscribe to our newsletter
Call or email us
Bring
Create an account on our website

This personal information may include:

Full name
Email address
Phone number
Mailing address
Device information and serial numbers
Payment information
Any other information you choose to provide

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including:

IP address
Browser type and version
Operating system
Pages you visit and time spent on pages
Referring/exit pages
Date and time stamps
Clickstream data

2.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities. You can control cookies through your browser settings, but disabling cookies may limit your ability to use certain features of our website.

3. How We Use Your Information

We use the information we collect for various purposes, including:

Providing Services: To provide, maintain, and improve our repair and data recovery services
Communication: To respond to your inquiries, provide customer support, and send service updates
Processing Transactions: To process payments and complete service requests
Marketing: To send you promotional materials, newsletters, and special offers (you can opt-out at any time)
Analytics: To analyze usage patterns and improve our website and services
Security: To detect, prevent, and address technical issues and fraudulent activity
Legal Compliance: To comply with legal obligations and enforce our terms and conditions
Record Keeping: To maintain records of repairs, warranties, and customer interactions

4. Data Security and Protection

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of sensitive data during transmission (SSL/TLS)
Secure storage systems with access controls
Regular security assessments and updates
Employee training on data protection and privacy
Physical security measures for devices in our possession
Secure data disposal procedures

Data Recovery Services: When you use our data recovery services, we understand the sensitive nature of your data. We maintain strict confidentiality and implement additional security measures to protect your recovered data. We do not access, copy, or retain your personal files unless specifically authorized by you for diagnostic purposes.

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

5.1 Service Providers

We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you (e.g., payment processors, shipping companies, parts suppliers). These providers are contractually obligated to keep your information confidential.

5.2 Legal Requirements

We may disclose your information when required by law or in response to:

Court orders or legal processes
Government or regulatory requests
Enforcement of our terms and conditions
Protection of our rights, property, or safety
Investigation of fraud or security issues

5.3 Business Transfers

In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new owner, subject to this Privacy Policy.

6. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

Access:

Correction: The right to request correction of inaccurate or incomplete information
Deletion: The right to request deletion of your personal information
Restriction: The right to request restriction of processing your information
Objection: The right to object to our processing of your information
Portability: The right to request transfer of your information to another service
Opt-Out: The right to opt-out of marketing communications at any time

To exercise any of these rights, please contact us using the information provided at the end of this policy. We will respond to your request within 30 days.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specific retention periods include:

Customer Records: Up to 7 years for accounting and warranty purposes
Repair History: Up to 5 years for service continuity
Marketing Data: Until you opt-out or request deletion
Website Analytics: Up to 2 years
Recovered Data: Permanently deleted within 30 days after service completion, unless you request otherwise

8. Children's Privacy

Our services are not directed to children under the age of 13 (or 16 in some jurisdictions). We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will delete such information.

9. Third-Party Links

Our website may contain links to third-party websites, plugins, and applications. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any information to them.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our services, you consent to the transfer of your information to our facilities and service providers worldwide.

11. California Privacy Rights

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), including:

The right to know what personal information we collect, use, and disclose
The right to request deletion of your personal information
The right to opt-out of the sale of your personal information (we do not sell personal information)
The right to non-discrimination for exercising your privacy rights

12. GDPR Compliance (European Users)

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR). We process your personal information based on the following legal grounds:

Consent: When you have given explicit consent
Contract: When processing is necessary to fulfill our contract with you
Legal Obligation: When we must comply with legal requirements
Legitimate Interests: When processing is in our legitimate business interests

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

14. Do Not Track Signals

Some web browsers have a "Do Not Track" feature. Currently, we do not respond to Do Not Track signals, as there is no industry standard for how such signals should be interpreted.